Converter Box Coupon Update

Coupon Availability and Replacement Coupons.

Eligible households may continue to apply or re-apply for TV converter box coupons. Applications for coupons are accepted online, by phone at 1-888-388-2009 (1-888-DTV-2009), by mail and by fax. Mailed applications must be post-marked no later than July 31, 2009. Online, phone and fax applications must be submitted by 12 midnight Eastern Time.

It typically takes nine business days to process and mail coupons. If you have applied for coupons, but not yet received them, you may check the status of their by selecting Check Your Application Status.

Appeals for Denied Coupon Applications.

If you have applied for coupons through the Web site and the application is denied, there is a link within the denial message to appeal. Appealing via the Web site is the quickest way for the Coupon Program to process and respond to appeals. You may also appeal by clicking here. If you wish to provide additional detail beyond the space provided, they may submit their appeal in writing or by e-mail.

Coupons Expiration Date and Online and Phone TV Converter Box Ordering Options.

Coupons expire 90 days after they are mailed. The expiration date is printed on the coupon. Even though the last day to apply for coupons is July 31, 2009, consumers can use their coupons at participating retailers until they expire. Converter boxes can be purchased at most national retail stores and some local retailers.
A list of retailers will be included in the envelope containing the coupon. You should call ahead to area retail stores to confirm availability of coupon-eligible converter boxes on the day they plan to shop. To find a participating retailer in your area, go to www.DTV2009.gov/VendorSearch.aspx. Coupon-eligible converter boxes also may be purchased online or by telephone and shipped directly to your home.