In Engineering terms, this was just another week, but of all the things that can go wrong in one week, why did it pick this one? Having the studio zapped by lightning is bad enough. It took Wayne, Steve, Joe and I a day and a half to knock out every issue one at a time.
As I lay down for bed last night, I got alerts that we had a power glitch at the transmitter site on my cell phone. After talking with Central Broadcasting Operations, we determined everything came back online just fine. Well, almost everything.
I had the new digital 17 transmitters cooking offline into the dummy load ready for the big switch today, and when I checked this morning, one of them was dead. I headed out and got it back running after a few minutes, and it seemed stable. I setup my cameras, and tested the wireless network card for signal inside the transmitter room. The building is very well shielded from the outside, and cellphones do not work inside, but my EVDO card had a strong signal.
I had a little time, so I decided to run down the street and get lunch and talk to the Geek Squad at the Best Buy in Garner. They did one better, and I got to talk to Danny, the store Manager. We went over to the stacks of converter boxes and antenna selection they had. This store is ready for all your needs. I’m sure other Best Buy stores have a similar display, but they actually have a converter box you can see first hand how it’s connected on an indoor antenna. (And it was tuned to my digital signal!) I highly recommend anyone having trouble with their converter box hook ups, to go by and ask for a hands on demonstration. Danny said everyone in the store has been trained, and is ready to help answer your questions.
I headed back to the transmitter with one of their cards in hand. They also offer in-home service for a fee by calling 1-800-GEEK SQUAD, but advice in the store is absolutely free.
After testing the Skype connection with the station, I setup for the switch. I was lugging my laptop, webcam, and a cordless phone around. We had a little audio issue, but the switch got pulled, and 17 digital came to life. I walked abound the cabinets and shut off the temporary channel 55 transmitter, and turned off the power to it. If you need a good slightly used transmitter, the number to call is….
After shutting off the numerous alarms, I headed back to the studio to answer emails and take calls from viewers. The volume of calls was slowing down a little, but the anger factor of the callers was off the charts in some cases. Most problems were easily resolved walking through the menus, so we certainly helped more folks than not. The number of reception issues was very low, except for those who needed new antennas and wasn’t getting anything. Most just forgot we have been telling them to re-scan for channels.
It’s been a long day, and I have tons of video to wade through this weekend, as well as phone calls to catch. I hope everyone has survived the switch to digital, and I urge you to help your neighbors.